Connection Issue between Slide and the Banks - RESOLVED

  • 20 November 2019
  • 1 reply
  • 61 views
Connection Issue between Slide and the Banks - RESOLVED
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  • Service Delivery Manager
  • 13 replies

We identified a connection issue between The Slide App and the Banks.

You may experience some latency in receiving your balances and transactions or you will not be able to connect to your bank.

Our support teams are working to resolve the issue as quickly as possible.

Please comment below if you experience any of these issues and we will send you an email as soon as the issue is resolved.

We apologies for any inconvenience.


1 reply

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The issue preventing some users from connecting to their bank has now been resolved.

If you had any problems connecting to your bank in the last 2 weeks, please log in to the Slide app and try again.

If you had no balances or transactions update for the last few days, please reconnect to your bank.

To find out how to disconnect and connect again check our Help website links.

We apologise for any inconvenience and thank you for your patience.

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