logging in for the first time

  • 12 March 2020
  • 2 replies


I created an account yesterday but as yet have been unable to log in. When I put my user details in nothing happens, no message or anything.  I have not received a verification email or anything like that. I have been able to use my login detail to get on here however.

2 replies

Badge +2

Hi @WillRK 

Thanks for contacting us with your issue. 

Currently we do not send email notification when creating a new company. I will have closer look at your issue and let you know as soon as I know more.


Thanks, Claudia 


Badge +2

Hi @WillRK ,

Our support team investigated your incident and identified the issue. 

To rectify the problem, please be so kind and and reinstall the app, then us the register option again to create your company. 

Please ensure that you have a strong Wifi or network signal during your registration.

If you have any further questions, please do not hesitate to contact us.

Thanks, Claudia