Hello SlideBy Users,
We identified due to improvements in the Openbanking industry, some customers did not receive any balance and transaction updates recently.
If you are one of these users, please reconnect to your bank to refresh the link between SlideBy and your bank account.
Unsure how to do that, please tap the link Reconnect Bank Account.
If the issue persist, please let us know via the Community on our Support forum.
Balances and Transactions are not being downloaded
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Hello SlideBy Users,
We were informed that by now all improvements are done and no further issues were reported.
If you experience any issues with the balance or transaction import, please let us know.
Reply
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Company No: Registered in England: 3781239 | ISO: 590901 | FCA: FRN 805666 SlideBy is owned and operated by Cashfac PLC. Cashfac PLC is a registered AIS (Account Information Service) and PIS (Payment Initiation Service) provider, reference no. FRN 805666 at fca.org.uk/register. Cashfac PLC is authorised and regulated by the Financial Conduct Authority.